The Vetline Direct telephone helpline has been established to provide professional veterinary advice throughout the United Kingdom. The veterinary surgeons working for Vetline Direct are all registered with the Royal College of Veterinary Surgeons (RCVS) in the UK, and operate within their guiding principals. If you are in any doubt, take your animal to see a vet immediately.
The Vetline Direct website is provided to raise awareness of the Vetline Direct service. By reading the Terms and Conditions, clients agree to accept the conditions within.

Disclaimer

Vetline Direct is not responsible or liable, directly or indirectly, for ANY form of damages whatsoever resulting from the use (or misuse) of information contained in or implied by the information on this site and via our telephone services.
Vetline Direct reserves the right to make changes and improvements to any information contained within its World Wide Web pages, at any time and without notice.
All links contained in Vetline Direct World Wide Web pages were correct at time of going On-line. Vetline Direct cannot be held responsible for any inconveniences caused by subsequent changes.
Every effort is made to ensure that information provided is up-to-date and accurate.

Vetline Direct cannot accept responsibility for any client actions where injury is caused to your animal or consequential loss, or for any misinterpretation of information provided by Vetline Direct.

Terms and Conditions

AGREEMENT BETWEEN USER AND VETLINE DIRECT

This Website is offered as a free service to you, the User. Your use of this Website and/or your acceptance without modification of the terms, conditions, and notices contained herein constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorised to use this Website.

LEGAL IDENTITY

This Website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Website.

PRIVACY POLICY

During the registration process, we take personal information on the client and their pet. which allows us to offer you continuity of care, as well as communicate with you. We also may take an email so we can send you a newsletter, not more than once per month. If you wish to pay by credit card, you will be required to register with us to receive advice from a Vetline Direct consultant. Otherwise you can call our premium rate telephone number without registration.

The details you provide at registration are kept safely on our secure system. We use industry standard practices to safeguard the confidentiality of all personal information which we protect against loss and unauthorized access.

MINORS

Our premium rate line can be used by anyone over the age of 18, or younger if they have permission from a parent of guardian. We ask that no-one under the age of 12 registers their pet with us.

LIABILITY DISCLAIMER

Vetline Direct to the best of our ability will ensure accuracy of information published on this Website and the advice given by telephone. Vetline Direct hereby disclaim all warranties, terms and conditions with regard to this information, products, and services, including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title, and non-infringement.

In no event shall Vetline Direct be liable for any, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this Website or Telephone service or with the delay or inability to use this Website or Telephone service, or for any information, products, and services obtained through this Website, or otherwise arising out of the use of this Website or Telephone Service, whether based on contract, tort, strict liability or otherwise, even if Vetline Direct has been advised of the possibility of damages. Except in relation to liability for death or personal injury, for which no limit applies, the liability of Vetline Direct for direct loss arising out of the use of this Website or Telephone Service, whether based on contract, tort, strict liability or otherwise, is limited to the total value of the transaction under which the claim arises for any one event or series of connected events.
This does not affect any statutory rights as a consumer.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this Website and Telephone Service, you warrant to Vetline Direct that you will not use this Website and Telephone Service for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

TRADEMARK

Vetline Direct is a registered trademark belonging to Vetline Direct LLP. Its use without permission is prohibited without prior written consent. It will be protected to the furthest extent possible in law.

COPYRIGHT

All information contained within the Vetline Direct website belongs to Vetline Direct LLP.

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to Websites operated by parties other than Vetline Direct. Such hyperlinks are provided for your reference only. Vetline Direct does not control such Websites and is not responsible for their contents. Vetline Direct's inclusion of hyperlinks to such Websites does not imply any endorsement of the material on such Websites or any association with their operators.

MODIFICATION OF THESE TERMS AND CONDITIONS

Vetline Direct reserves the right to change the terms, conditions, and notices under which this Website is offered.

GENERAL

This agreement is governed by the laws of England. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Website and Telephone Service. Use of this Website and Telephone Service is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. Vetline Direct's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Vetline Direct's right to comply with law enforcement requests or requirements relating to your use of this Website and Telephone Service or information provided to or gathered by Vetline Direct with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the User and Vetline Direct with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and Vetline Direct with respect to this Website and Telephone Service. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved. We withhold the right to change the Terms and Conditions and we will post any changes in this document and make them available through the www.vetlinedirect.com website.

COMPLAINTS

If you have a complaint about the services provided by Vetline Direct please write to;

The Veterinary Services Director
Vetline Direct
PO Box 4727
Henley-on-Thames
Oxon
RG9 9BG

We will aim to deal with any complaints as fairly and quickly as possible. Should you have any other questions about our Terms and Conditions, please write to us..