About us

Vetline Direct launched in July 2006 following the idea of the two co-founders to try to make immediate veterinary advice more accessible, thereby aiming to improve the welfare of animals.  Vetline Direct first launched with a 24-hour telephone advice service.  More recently, email advice and a consultancy service have been introduced thereby offering businesses a fuller range of veterinary services.   

All calls and emails are taken by qualified veterinary surgeons with at least four years recent experience in general practice enabling a wide range of professional advice to be offered.  This includes advice on:
  • Emergency first aid advice
  • Distinguishing real emergencies that require immediate medical attention
  • Explanation of illness and treatment options
  • Pregnancy, birth and the neonate
  • Geriatric pets and terminal illness
  • Behaviour modification
  • Nutrition and weight management
  • Parasite prevention and treatment
  • The experts tricks, e.g. how to tablet a difficult cat or clip a dogs toenails
  • Acquiring a new pet and options for re-homing
  • Housing and your pets environment
  • Pet travel scheme (PETS) requirements
  • Directory of local veterinary services
Vetline Direct has two company directors:

Hannah James-Roll BVSc MRCVS – Director of Veterinary Services

Hannah James-Roll is joint founder of Vetline Direct, with overall responsibility for all medical output from the company.  This includes veterinary protocols, management of veterinary consultants and communicating the services provided by Vetline Direct to the public and the veterinary profession.  Hannah graduated with distinction from Liverpool University and has recently written a series of 14 booklets on common conditions and illnesses in pets called Essential Pet Health Guides -  www.essentialpethealthguides.com.

Stephen Newbury CEng – Managing Director

Stephen Newbury is joint founder and managing director of Vetline Direct.  He is a qualified chartered engineer, with 14 years’ experience within the automotive industry having held two management positions at automotive design and engineering company, TWR.  He is also the author of the Car Design Yearbook series, which is widely regarded as the definitive guide to new production and concept cars worldwide.

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